Privacy Policy

1. Information We Collect and Public Visibility

We collect information to provide a functional marketplace. Please note that certain data is publicly visible to all visitors and users:

• Public Profile & Listings: Your display name, profile description, and service listings (including photos).
• Contact Information: Any phone numbers or external contact links you explicitly include in your service listings are visible to all visitors of the platform.
• User Interactions: Reviews and ratings you publish, and any replies to those reviews.

We also collect private data including:

• Authentication & Verification: Email address and name. We process email-verification tokens to validate your identity. If you use Google Sign-In, we receive your account identifier, email, and profile name from Google.
• Account Management: Password reset tokens and temporary data required for account recovery.
• Preferences: Your bookmarked services and saved search queries.

2. Cookies and Analytics

To ensure a seamless experience and analyze platform performance, we use the following technologies:

• Cookies & Sessions: We use essential cookies to manage your login session, remember your preferences, and maintain security.
• Google Analytics: We use Google Analytics to collect anonymized data about how users interact with our site (e.g., pages visited, time spent). This helps us improve our services. You can opt-out of this via browser settings or ad-blockers.

3. Technical Logging and Notifications

To improve performance and prevent abuse, we log specific actions:

• Activity Logs: We record service views, searches, bookmarks, and IP-based activity.
• In-App Notifications: We generate and store notifications based on your activity, such as new reviews or updates to bookmarked content.
• Contact Submissions: Messages sent via the "Contact Us" form are stored in our database and forwarded to our support email.

4. Disclosure to Third Parties

We do not sell your data. We share information only with providers essential to our infrastructure:

• Authentication & Analytics: Google (for third-party sign-in and Google Analytics).
• Service Infrastructure: Hosting, database, and SMTP/Email delivery providers.
• Legal Requirements: When mandated by law or necessary to investigate fraud and platform abuse.

5. Data Retention and Deletion

We retain your data as long as your account is active. While you may request account deletion via settings, please note that we may retain certain records (such as activity logs) where necessary for legal compliance or fraud prevention.

6. Contact

For inquiries regarding your data, please reach out via the "Contact Us" form or directly at info@ognakan.com.